Never Miss a Call with Virtual Appointment Setters

Outsource your virtual appointment setters and keep your phone lines covered 24 hours a day, 365 days a year. We provide cost-effective support and ensure patients and healthcare leads don’t miss you.

What our virtual appointment setters can do

  • Accepting calls and answering patient inquiries as they arise
  • Entering patient data and updating medical records
  • Scheduling office visits and procedures between patients and physicians
  • Calling prospective customers using a provided database
  • Maintaining a detailed log of calls
  • Informing the manager of patient complaints that warrant addressing

Medical specialties we serve

Since 2013, Accolade Consultants has provided third-party support to a range of medical specialties, including:

  • Allergy and immunology
  • Anesthesiology
  • Diagnostic radiology
  • Dermatology
  • Family medicine
  • Gynecology
  • Neurology
  • Oncology
  • Ophthalmology
  • Pediatrics
  • Psychiatry
  • Rehabilitation
  • Surgery

Regardless of your medical expertise, count on our team to support all your appointment setting needs.

Reasons to outsource appointment setting tasks

Reduce overhead costs

Many healthcare organizations assume that third-party support will just add to their daily expenses. But in reality, outsourcing can be a cost-saving strategy.

Hiring virtual appointment setters can lower staff costs and overhead expenses. Instead of spending on recruitment and in-house equipment, you can fund other crucial areas of your practice, such as marketing and patient experience.

Enhance productivity

Appointment setters are trained to process a high volume of patient inquiries and requests daily. And since these tasks no longer require your attention, you and your staff gain more time for activities that drive revenue.

Provide more consistent customer service

Professional appointment setters ensure that all your patients’ concerns are adequately addressed, and critical errors are minimized.

We work with all specialties

Accolade Consultants is committed to helping healthcare facilities improve process efficiencies, reduce costs, and enhance patient satisfaction. Let our virtual staff smoothly handle all your administrative tasks, so you can concentrate on delivering exceptional patient care.

Our healthcare customer support services are ideal for various medical specialties.

No matter your specialty, our medical professionals can free you from repetitive yet crucial activities such as responding to patient inquiries and arranging appointments. This way, you can concentrate on your core business while reducing expenses and preventing employee burnout.


Streamline your practice with Accolade Consultants

Licensed professionals

Our team consists of experienced appointment setters that are fully trained and qualified. Depending on your special requirements, minimal training is required, and our professionals can work without extensive guidance.

Personalized services

Your preferences, business needs, budget, and goals are our priorities. We work closely with you to come up with a customized solution that fits your business.

Reduced expenses

It takes a lot of resources to hire and train employees. At Accolade, we have well-equipped appointment setters ready to serve you right away. Our team uses a web-based platform, so you don’t have to buy and install additional servers. Simply log into our online portal to connect with your appointment setter.

HIPAA-compliant technology

All our workflows and communication platforms adhere to HIPAA regulations. Rest easy knowing sensitive company data and patient information are protected at all times.

Frequently Asked Questions

An appointment setter is responsible for receiving phone calls, scheduling patient appointments, engage potential patients sourced from a database, and triaging phone calls when necessary.

Having a dedicated appointment scheduler for your practice frees up your time and lets you concentrate on patient care. It also ensures patients’ privacy during medical appointments and the confidentiality of the exam results.

An appointment setter schedules procedures, books patient appointments, and organizes office visits according to patient and physician availability. 

For new patients, appointment setters may be responsible for processing medical records and insurance information for verification. Before the appointment, appointment setters may also place outgoing calls to confirm, cancel, or reschedule office visits.

Definitely. HIPAA compliance is a core competency of our team. Rest easy knowing patient data is protected with secure and fully regulated workflows and communication platforms.

All of our medical professionals operate remotely. Through our HIPAA-compliant online platform, healthcare providers can reach our appointment setters at any time and from any device. 

Streamline your practice by outsourcing appointment setting

Administrative work such as appointment setting can consume precious time and energy. Even worse, it can prevent you from focusing on improving your services and growing your practice.

This is where outsourcing comes in. By designating clerical tasks such as appointment scheduling, data entry, and more to a third-party supporter, you gain more time for core tasks that drive revenue.

Experience greater productivity and cost control by working with a virtual appointment setter. Schedule a free consultation with us and gain access to a skilled virtual workforce.

Hear from healthcare organizations like yours

Find out how our team has helped medical practices meet their organizational goals.

This is my first opportunity to utilize a virtual assistant and it has been a tremendous help to me. From all of my personal tasks to work related issues, my virtual assistant has been able to assist me in completing numerous tasks that I would not be able to complete. This has provided me an opportunity to become far more productive and far more relaxed.

Dr. McArthur Drake Jr.
MD, MS, Neuroradiologist, Miami Florida

Get in touch with us

Our virtual assistants are more than ready to take on your administrative duties. Complete the form below to schedule a free consultation.