Experienced Healthcare Customer Support Services

Enhance patient experience and expand your practice with sophisticated outsourced call center solutions designed for healthcare organizations.

What our customer support representatives can do

  • Provide 24/7 medical answering services
  • Handle insurance verification
  • Perform post-care patient surveys
  • Manage physician referrals
  • Assist with insurance claims
  • Appointment scheduling and reminders
  • Pharmacy and prescription support
  • Medical billing

The pros of outsourcing medical customer support

Increased productivity

Answering calls and responding to patient inquiries could be disrupting your work and affecting your staff’s productivity. Outsourcing lets your staff focus on core tasks instead of wasting hours each day on demanding administrative functions.

Reduced overhead costs

For smaller practices, hiring in-house staff for administrative tasks may not be the most practical decision. Outsourcing lets you take advantage of lower hourly rates. You can also save on employee training and additional in-house equipment.

Better healthcare outcomes

With more time on your hands, you can concentrate on treating more patients and improving your services.

We work with all specialties

Accolade Consultants is committed to helping healthcare facilities improve process efficiencies, reduce costs, and enhance patient satisfaction. Let our virtual staff smoothly handle all your administrative tasks, so you can concentrate on delivering exceptional patient care.

Our healthcare customer support services are ideal for various medical specialties.

No matter your specialty, our medical professionals can free you from repetitive yet crucial activities such as responding to patient inquiries and arranging appointments. This way, you can concentrate on your core business while reducing expenses and preventing employee burnout.


Work with a strategic outsourcing partner

Experienced customer support specialists

We have been providing licensed and fully-trained customer support representatives to healthcare businesses since 2013. Our medical professionals strive to provide maximum value while taking the initiative and ownership in everything they do.

Advanced, web-based platform

With our user-friendly, HIPAA-compliant platform, you don’t have to purchase or set up additional servers to reach our medical professionals. Our digital portal can be accessed anytime, anywhere, and through any device.

Solutions tailored to your unique needs

We understand that every practice faces unique challenges, which is why we coordinate closely with you for solutions that fit your budget and needs. Our team spends time learning about your practice’s policies, strengths, and weaknesses so that we could match you with the right workforce.

Frequently Asked Questions

A medical customer support representative handles a large volume of inbound and outbound calls for clinics, hospitals, and medical offices. Their primary function is to be a reliable contact point between a healthcare practice and its clients.

In a healthcare setting, customer support representatives are also in charge of different administrative tasks. These can include answering calls, completing patient intake forms, data entry, and sending and receiving correspondence. They may also be asked to review submitted documents and verify patient data for billing purposes.

Medical support representatives are responsible for assisting customers with complaints, requests for information on costs of tests or referrals, booking appointments, and insurance claims.

They can also update patient data, provide pharmacy and prescription assistance, and collect copays and deductible payments.

Absolutely. Accolade Consultants is a full-service healthcare-focused consulting firm that combines innovative HIPAA-compliant web-based platforms with skilled healthcare professionals to provide virtual services that improve productivity and increase ROI.

Our virtual medical professionals are home-based. Through our proprietary web-based platform, healthcare providers can connect with our remote workers anytime, anywhere, and with any device.

Elevate your practice with healthcare call center outsourcing services

Hiring someone else just to answer customer service queries may seem like an added cost. But when you consider the effort and resources spent in handling patient inquiries, outsourcing will not only free up your time and help reduce costs but also improve client satisfaction.

Good customer service can make all the difference between winning and losing clients. At Accolade Consultants, our virtual customer support representatives serve each patient with compassion, respect, and individualized attention.

Outsourcing your medical customer service assistants allows you to focus your energy and resources on patient care and further grow your business. Arrange a free consultation now and work with a customer service team that will go above and beyond to meet your goals.

Hear from our clients

Discover how our team has helped medical practices meet the ever-changing demands of the healthcare industry.

This is my first opportunity to utilize a virtual assistant and it has been a tremendous help to me. From all of my personal tasks to work related issues, my virtual assistant has been able to assist me in completing numerous tasks that I would not be able to complete. This has provided me an opportunity to become far more productive and far more relaxed.

Dr. McArthur Drake Jr.
MD, MS, Neuroradiologist, Miami Florida

Get in touch with us

Our virtual assistants are more than ready to take on your administrative duties. Complete the form below to schedule a free consultation.